On-Demand Jobs

While recurring contracts form the backbone of field service operations, commercial contractors frequently handle one-off, emergency, or ad-hoc requests—such as fallen tree removal, emergency irrigation repair, storm cleanup, or specialty mulch installations.

What is an On-Demand Job?

An On-Demand Job is a single-occurrence work order designed for rapid dispatch without setting up complex recurring schedule rules.

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Creating an On-Demand Request

1. Navigate to Operations → On-Demand List.
2. Click + New On-Demand Job.
3. Select the customer and property address.
4. Set the Priority:
   • Emergency (Immediate safety hazard or property impediment).
   • High (Same-day or next-day turnaround).
   • Standard (Within standard service window).
5. Specify scope details, target completion date, and estimated labor hours.
6. Assign an available crew or leave in the dispatch queue.

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Dispatching from the On-Demand Queue

• Dispatchers can review the unassigned On-Demand queue alongside today's active route map.
• Assign the job to the closest operating crew based on live GPS location and schedule capacity.
• The assigned crew immediately receives an update on their mobile route list.